Distribution & wholesale — your warehouse, your ERP, your telephony: one ecosystem.
For Quebec distributors and wholesalers, daily life comes down to three things: seeing stock in real time, shipping without errors, and keeping the phone ringing. Aptitude provides the infrastructure and the tools — a single point of contact from the warehouse switch to the customer purchase order.
Six pains we've learned to solve.
Fuzzy inventory
The system says X, the warehouse says Y. Web orders run out of stock in the morning, overstocked by evening.
Manual picking
Paper + pencil, reading by eye, transcription at the end of the shift. Errors, markdowns, unjustified returns.
Telephony that rings into the void
An outdated phone system, impossible transfers between sites, no statistics to measure customer service.
Poorly connected remote sites
Warehouses, branches, service points: makeshift VPNs, unstable WiFi, no visibility from head office.
A thousand IT vendors
One for the ERP, one for telephony, one for the network, one for the scanner. No one takes responsibility when the system goes down.
Late reports
Real margins arrive six weeks after month-end. Decisions are made on instinct, for lack of fresh data.
An ecosystem assembled, operated and supported by the same team.
Our six pillars combine differently depending on the industry. For distribution, here's the combination that comes up most often.
ERPNext
Purchasing, sales, multi-warehouse stock, EDI, accounting — one core for your operations. A daily dashboard with margins, stockouts and top sellers.
See the pillar →Aptitude IoT — mobile warehouse
Chainway C72/CP30 readers for guided picking, RMAs, cycle counting, asset tagging. Each scan updates the ERPNext Stock Ledger directly.
See the framework →Multi-site 3CX telephony
Smart routing by site/product, call queues, customer-service statistics, mobility (cell + softphone). 3CX Bronze Partner, 450+ extensions.
See the pillar →Multi-site connectivity
End-to-end UniFi: routers, switches, industrial warehouse WiFi. Site-to-site links, Voice/Data/Guest segmentation, centralized control.
See the pillar →Managed IT Services
Identity, workstations, servers, MFA, backups: the invisible but critical foundation. Predictable monthly commitment, rental option.
See the pillar →24/7 monitoring
When the main warehouse router goes down at 4 a.m., the alert goes out before the pickers arrive. The avoided production loss pays for the service.
See the pillar →Three typical projects among our distribution clients.
ERP overhaul + mobile warehouse
ERP migration to ERPNext, deployment of 10 Chainway readers for guided picking, EDI integration with 3 major partners, training for 6 key users. Typical timeline: 4 to 6 months.
Multi-site telephony modernization
Replacement of 4 disparate phone systems with a single 3CX system, customer-service queues, ERPNext integration (incoming-contact popup). Typical timeline: 6 to 10 weeks.
Audit + switch to managed services
Complete fleet audit, stabilization plan, gradual switch to our managed services (identity, workstations, network), monitoring deployed. The 45-min diagnostic is the right starting point.
45-minute diagnostic — get clarity on your blind spots.
One of our architects calls you, listens, then gives you in writing the three priorities we would identify if we were your IT department. No sales pitch.